1. Returns

We accept returns within 7 days of delivery.

To be eligible:

• Product must be unused
  
• Must be in original packaging
  
• Proof of purchase required
  

2. Non-Returnable Items

• Opened or used beauty products (for hygiene reasons)
  
• Sale items (optional rule)
  

3. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
  
• Refund will be issued to original payment method
  

4. Exchanges

We only replace items if:

• Defective
  
• Damaged
  
• Incorrect item received
  

5. Return Shipping

• Customer pays return shipping (or you can offer free returns — your choice)
  
• Shipping fees are non-refundable
  

6. Damaged Items

If your product arrives damaged, contact us within 48 hours with photos.

7. Contact

Email: hello@khaiabeauty.com