Shipping policy

Last updated: October 25, 2026

Where we ship
We currently ship to addresses within the United States, including P.O. boxes and APO/FPO addresses.

Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day. During launches, sales or peak seasons, processing may take a little longer.

Delivery time
Once shipped, orders arrive within 3–5 business days. Delivery times are estimates and may be affected by carrier delays or weather.

Shipping costs
Shipping costs are calculated at checkout based on your location and order, and are shown before you pay. Any active free-shipping offers are applied automatically at checkout.

Order tracking
When your order ships, you’ll receive a confirmation email with a tracking number.

Address accuracy
Please double-check your shipping address before placing your order. We’re not responsible for orders delivered to an incorrect address entered at checkout. If you notice a mistake, email us as soon as possible, and we’ll do our best to update it before the order ships.

Lost, stolen or damaged packages
If your tracking shows delivered but you haven’t received your package, or it arrives damaged, email support@khaiabeauty.com within 7 days of the delivery date with your order number. We’ll work with the carrier to help resolve it. For damaged items, see our Refund Policy.

Questions
Contact us at support@khaiabeauty.com.